OUR TERMS & CONDITIONS
We are honest and upfront about every aspect of our services. Here are the details of what to expect when you hire us.
You will receive your monthly invoice around the 20th of each month. We are invoicing you for the current month that we serviced. We charge a flat monthly rate. We do not charge extra for months that have 5 weeks, as most companies do.
Payment Due Dates
Just like you expect your pool to be serviced each week in a timely manner, we require timely payment. Payments are due by the 1st of the next month. Payments are late if not received or postdated by the 5th of the month.
- Invoice Date: January 20th for January Pool service
- Service Due Date: February 1st
- Late fee assessed: February 5th
A late fee of $25.00 will be applied if complete payment is not received or postdated by the 5th of the month.
Returned check fee of $25.00 will be applied to all returned checks.
For holidays that fall on a week day, such as Memorial Day, Independence Day, or Labor Day; your service day may not be your normal day but your pool will be serviced that week.
Most pool service companies charge on a weekly basis (52 weeks/year); however, we charge a flat monthly rate. There are two weeks per year that your pool will not be serviced and the monthly rate will not be adjusted. These weeks include:
- The week between Christmas and New Years, as we take this time to spend with our families.
- An additional week which you will be notified of in advance. Your pool will be left with enough chemicals to maintain the proper balance. We are always accessible by phone if an emergency arises.
Every reasonable effort will be made to maintain your pool on a certain day of the week, every week. But sometimes the threat of severe weather conditions; such as thunder and lightning, etc. may not allow us to provide the same level of service or any service at all.
For example, service will not be done on days if there is a hurricane, tropical disturbance, or severe lightning in the immediate area. There will not be any kind of compensation, refund, or rescheduling of service due to any act of nature which prevents us from servicing your pool on your regularly scheduled day.
This is a huge part of what has made our company so successful. If you refer someone to us, please let us know about it! We will give you a FREE month of service for each referral who has had regular service for 3 statement cycles.
Homeowners are responsible for providing access to the backyard. You must supply us with a key or combination for any lock on the gate. If we cannot gain access to your backyard that service week will be skipped and your account will still be charged the applicable fee.
We are a pool service company, NOT landscaping. Pool equipment area must be kept free of tTall grass, overgrown shrubs, vines etc. If we can’t get to your equipment safely due to unkempt landscaping, we will leave a note on the weekly report.
It is the customer’s responsibility to maintain a proper water level in the pool. Low water levels can result in equipment failure and be costly to repair. We will add water to the pool while we are servicing the pool and turn if off when we leave if needed. A hose and water supply must be in close proximity.
We will replace small parts (under $50) as needed to keep your pool operating properly; these may be skimmer baskets, O-rings, skimmer lids, or pool cleaner parts (bags, wheels, or belts). The old item will be left on your deck or table upon replacement and you will be invoiced on your next monthly invoice. Any repairs or items that are over $50 will not be done without your prior approval.
Filter Running Time
We understand that electric bills are high and running a pool pump isn’t cheap. Your pool water must turn over at least once per day, with a minimum of 8-10 hours of running time required. In the cooler months, we understand a lot of pools will not be used regularly; for this reason, we can compromise unless issues arise with water chemistry or algae.
If a dangerous dog is present in the backyard at time of service, the homeowner is required to put dog in safe place until service is completed. If a dangerous dog cannot be restrained at time of service, that service week will be skipped without any credit applied to bill. Furthermore, we are NOT responsible if dogs escape. We will do everything in our power to make certain that all gates and doors are shut when we leave your property.